Social shopping? A primer I guess

September 2nd, 2010

Social CommerceE-tailers can do things online that are just not possible in traditional offline merchandising. While you might go to a store with a friend and get their advice on the spot, in the online realm you can tap into written thoughts, reviews and decisions from many of whose advice you trust. Ok. We’re talking about the value of social shopping or social commerce…and it seems all the buzz in the social worlds these days.

Let’s talk about how it can benefit both you and how it has risen to the forefront of e-commerce discussions.

So what is “social shopping” or those in the industry call “social commerce?” Well, it involves the use of social media, in the context of e-commerce, all mashed together in a platform to assist with buying and selling online. In simple words, it’s the crossroads where online conversations (social) and where you purchase meet. It likely includes online features like customer ratings and reviews, polls, user recommendations and methods to share among online communities.

While social commerce has existed in some fashion for some time now, with brands like Dell claiming to have made $6.5m from computer sales via Twitter since as early as 2007, social commerce has become a major point of strategic discussion for online retailers recently because of two big reasons:

1. Facebook. It’s where customers are and going regularly. It’s where they engage with their social circles for entertainment, insight, and yes, even inspiration. Facebook now boasts 500 million active worldwide users (150 million in the U.S.), and 56% of online shoppers use Facebook.

2. Products are being discussed on Facebook knowingly or not. It could be through Fan pages, user comments or simply product promotion. But social marketing alternatives are emerging, allowing customers to post their purchases or their “likes” to their Facebook walls, or even encouraging them to invite friends to participate in a discounted group purchase. Today, many companies are actually moving to actually selling on Facebook directly.

These two approaches to social commerce take social media a step further by bringing the ability to purchase what’s being talked about on the social network within the network itself. E-tailers are more than aware of the fact that every page they ask customers to click through to results is a drop-off in numbers of people who convert, so the strategy is straight-forward…one brings the checkout to you, the potential customer, than rather the other way round.

As a customer what does that mean for you? It’s brings the convenience of having your trusted information and tools to make the best personal shopping decisions… all in one place. Moving beyond just product information but having relevant advice from your trusted circle of followers…and who knows, your friends just might introduce you to new interesting items that you didn’t know about. It’s this ease of purchase, in combination with the persuasive buzz and consumer-driven product discussions that will have been generated on the social networking sites, that’s likely to increase sales for e-tailers.

So is social commerce the future of e-commerce? Will e-tailers move more towards using Facebook or their own branded online communities as a direct space for selling products? Only the future can answer that question today…but I can say that social commerce is here to stay… at least as a contributor to an overall e-commerce strategy.

New Features on Delver

August 30th, 2010

by Pasha Bitz, Product Manager

Here are some new features we’re launching on Delver today:

Improved Product Search Ranking

We’ve improved the ranking of product search results, especially in searches related to movies, music, books and video games.

Here’s an example: http://www.delver.com/search/products?q=movies

Enhanced Profile Page Layout

We rearranged the layout of the profile page to show more information and a larger profile picture in the same space. For example: http://www.delver.com/people/guy-haimovitch/527

Visual Catalogs

We made several enhancements to the “visual catalogs” feature, where you can upload an image to a catalog and then tag products in it.

For example: http://www.delver.com/people/vitaly-futoriansky/1331/catalogs/my-music-listening-desk-visual-catalog/5429

  • You can now add and tag product in more than one image per catalog. Use the “Add catalog image” link to add images.
  • You can have the image that you tagged product in also serve as the catalog’s “cover image”, which means it will represent this catalog everywhere across the website. Click “Make Cover” below the image to set it as the cover image.
  • You can add a description for the image you tag products in – just click “Add image description”.

  • When a product is tagged in an image, you can click the new “Tagged” link next to it to see where the product was tagged in the image.

Enhanced “Add to Catalog” Dialog

“My catalogs” and “Catalogs I can edit” are now displayed in one list.

A particular catalog can be quickly found by starting to type its name in the filter above the catalogs list.

Invite Friends Enhancements

When you send an email invite to a friend and they join Delver – you’re automatically connected as friends on Delver.

Enhanced Display of Suggested Users

Suggested users to follow based on mutual interests are now better surfaced in the “suggested users” on home page.

iPhone App

Click here to install the free Delver for iPhone app.

Recent Activity Aggregation

We’re now aggregating related stories in the Recent Activity feed to show more information in less space:

Larger Pictures

You can now tap on pictures uploaded by users in the recent activity, catalog and poll screens to see the large version of the picture.

http://itunes.apple.com/app/id363755751?mt=8

Cool Features on Delver for iPhone

August 30th, 2010

by Gadi Lifshitz, Mobile Development Group Manager

How many times have you found yourself staring at a couple of products in a store, unable to decide which one will fit your needs better? Wouldn’t it be nice if you could consult your rich network of friends and get feedback and recommendations while you’re in the store? What you need is Delver for iPhone!

Once installed (get it here) and signed in, you can see the recent activity by all of your friends, see their profiles and catalogs, and even update your current status (for example – “Shopping for a new pair of shoes…”).

But wait, that’s not all – there are some really cool features that really bring out the best of having a social shopping experience on your mobile device:

  • Barcode scanning – from the search menu you can either type the product name to search, or, when in store, you can choose to scan the product barcode and get an immediate view of its ratings, reviews and price range!

Barcode scanningBarcode scanning

  • Setting an image as your status – your mobile device is also a camera you carry around everywhere. Using Delver for iPhone you can easily snap a picture and set it as your current status (and a picture is worth a thousand words…).

Setting image as status

  • Help Me Choose  – with images:  When walking around in a store, you see a couple of shirts that may look nice on you, just try it on, take a picture of the shirt on you, then easily create an instant ‘Help Me Choose which shirt looks better on me’  poll, and with a single tap share it with your friends. Furthermore – you will get push notifications whenever someone votes on your poll.

Help me choose

  • If you’re not into publishing a poll right now, you can add any image taken by your iPhone to one of your catalogs just as easily…

Add to catalog


That’s it for now, more on the great things you can do with your iPhone on Delver to come!

If you have any suggestion, idea or a feature you would like to see added – drop us a note!

Shopping Together

August 24th, 2010

by Pasha Bitz, Product Manager

We recently launched a feature that we’re very proud of. We call it Shopping Together.

Now you can chat with your friends when you’re on delver.com using the “Shopping together” box at the bottom right of any page in delver.com:

In addition to chatting with your friend, you can share your browsing with them by clicking the “start sharing” link at the bottom of the chat room. This means that your friend will see what products, catalogs and profiles you’re browsing on Delver. You can use this to show your friends things you like and talk about them at the same time. It’s like going shopping together.

If you want, you can “follow” your friends wherever they go on Delver by clicking “watch” next to their name in the chat room. Delver will make sure you’re both at the same page at the same time. This is what we mean by “shopping together”.

Welcome

August 24th, 2010

by Pasha Bitz, Product Manager

Hi there, welcome to our new blog!

If you haven’t heard of Delver yet – it’s a new social shopping application.

We’re currently in private beta – you can ask for an invite here: http://www.delver.com

This is our team’s blog where we’ll post about new features, technology, web and more.